Service Nature: Apna Computers is an independent, multi-brand laptop repair
center registered in India. It is not an authorized service or channel partner for any
specific brand.
Warranty: The company will not service devices that are still under warranty.
Customers are advised to contact the respective brand for in-warranty repairs.
Data and Software: The policy states that the company does not access customer
data or take backups. Customers are solely responsible for backing up their data
before submitting a device for repair. The company will only install genuine, open-
source, or trial software and requires the customer's permission for any device
alterations.
Pricing: Prices for services are listed on the website, but these do not include the
cost of replacement parts. The final cost can be altered depending on the repair.
Liability: The policy states that the company is not responsible for data loss during
the repair process or for any further damage to a device after the customer has
approved the repair.
Legal Jurisdiction: All legal disputes are subject to the Delhi Judiciary only.
Summary of Key Terms and Conditions:
Customer Approval and Device Integrity:
The company requires explicit customer approval before making any alterations or
removing parts from a device [1].
Customers are advised to note down their device's serial number to prevent potential
disputes [1].
The company is not responsible for any disputes that may arise regarding the
physical device [1].
Data Responsibility and Privacy:
Sole Responsibility: The customer is solely responsible for all data on their device
[1].
No Access/Backup: The company does not access customer data or create
backups unless given explicit permission and login credentials by the customer [1].
Backup Advisory: Customers must back up all their data before submitting their
device for repair [1].
Liability Waiver: The company is not liable for any data loss during the repair
process and will not offer compensation [1].
Data Recovery Specifics:
o After successful data recovery, the data is deleted from the company's local device
in the customer's presence [1].
o The company is not responsible for data leaks if the customer previously shared the
hard drive with another vendor [1].
Software and Charges:
Software Responsibility: The customer must take complete charge of their device's
software and related data [1].
Service Charges Only: The charges listed on the website cover services only and
do not include the cost of replacement parts, spare parts, or consumables [1].
Charge Alterations: Standard charges can be altered depending on the specific
repair service and device requirements [1].
Diagnosis Findings: Further changes or troubleshooting may be necessary during
diagnosis [1].
Authorized Parts: The company strictly uses original, tested, and compatible
parts that come with a good warranty return policy [1].
Limited Warranty Coverage: Parts purchased via the portal are covered
solely by the parts' limited warranty or the manufacturer's specific terms and
conditions. The company is not liable if the purchaser fails to meet the original
manufacturer's requirements [1].
Store-Visit Requirement: Replaced parts are not covered by an onsite
warranty. Users must visit the store to facilitate warranty replacements. Onsite
warranty service is explicitly not provided for these cases [1].
Timing/Shipping: The user or purchaser may have to wait if the
manufacturer's shipping of a replacement part is delayed [1].
Direct Manufacturer Contact (Specific Cases): For certain components like
hard drives (e.g., WD), the purchaser must contact the manufacturer directly
for warranty services [1].
Data and Installation Responsibility: The portal Apna computers is not
responsible for data loss or the reinstallation of operating systems and
software after a replacement. Users are responsible for reinstallation
themselves or can opt for a payable service [1].
Invoice Requirement: An invoice must be presented for any warranty or
under-warranty replacement claims [1].
Software Policy: Only original, authorized software and OS support is
provided [1].
Judiciary Policy: All disputes related to sales, consumer cases, and warranty
replacements are subject to the Delhi Judiciary only [1].
Staff Policy: Individual sales or service personnel are directly responsible for
any mis-guidance or service-related issues they cause, not the company
officially
